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W Livingstone Ltd celebrates award win for excellent customer service

Motability Customer Cervices Award Winners

Motability customers in Lanarkshire can be sure of receiving award-winning customer service when they visit local dealer W Livingstone Ltd, who have beaten 67 other Car Dealers across Scotland to achieve this status. The accolade is part of a programme of awards run by Motability Operations, to recognise and reward outstanding customer service provided by local Motability dealerships.

The Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the Motability Scheme’s national dealer network. The Awards are judged on how a dealer delivers the Scheme to customers, which is assessed by customer feedback and reviews of their performance. All winners of the quarterly awards are automatically entered into the national, annual awards which are announced at the beginning of the following year.

Peter Wilson, General Manager – Dealer Relations at Motability Operations, explains:

“The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers. It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like W Livingstone Ltd. Many congratulations to them on their award.”

Celebrating their Motability Dealer Award win, Robin Livingstone, Managing Director of W Livingstone Ltd, said:

“All of us at W Livingstone Ltd are incredibly proud to win this Motability Dealer Award and are pleased to be recognised for our dedication to working in partnership with the Scheme, which is renowned for its high standards. We look forward to continuing our award-winning approach to business and customer service and to welcoming many more Motability customers through our doors.”

Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.

For more information on Motability, please contact Martin Goddard or Viv Lipton, our Motability specialists on 01698 225 055