Motability Scheme customers in Lanarkshire can be sure they are receiving an award-winning customer experience when they visit W Livingstone Ltd who have just won an award for their partnership with the Motability Car Scheme. This accolade is part of a programme of awards run by Motability Operations, to recognise and reward outstanding customer service provided by local Motability dealerships.
The Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer experience across the Motability Scheme’s national dealer network. The Awards are judged on how a dealer delivers the Scheme to customers, which is assessed by customer feedback and reviews of their performance.
James Horne, Dealer Partner Relationship Manager, at Motability Operations Ltd, commented: “The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers. It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like W Livingstone Ltd. Many congratulations to them on their award.”
Celebrating their Motability Dealer Award win, Robin Livingstone, Managing Director at W Livingstone Ltd, said: “We are incredibly proud to win this Motability Dealer Award and are pleased to be recognised for our dedication to working with the Scheme, which is renowned for its high standards. We look forward to continuing our award-winning approach to business and customer service and to welcoming many more Motability customers through our doors.”
The Motability Scheme is available to anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate Mobility Component of the Personal Independence Payment, the Higher Rate Mobility Component of Child Disability Payment (Scotland), the War Pensioners’ Mobility Supplement or the Armed Forces Independence Payment.
For more information about current offers under the Motability Scheme visit our Motability page. Or you can call our specialists on 01698 817137 or click here to request more information.
About the Motability Scheme
- The Motability Scheme is the UK’s leading car scheme for disabled people. It provides affordable, convenient, worry-free motoring to over 630,000 disabled customers and their families. Scooters and powered wheelchairs can also be leased through the Motability Scheme.
- The Scheme is available to anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment or the War Pensioners’ Mobility Supplement or the Armed Forces Independence Payment. Customers transfer their mobility allowance to Motability Operations Ltd to lease a car, scooter or powered wheelchair.
- When leasing a Motability Scheme car, insurance for three named drivers, servicing and maintenance, full RAC breakdown assistance, tyre and windscreen replacement and 60,000 mileage allowance over three years are all included in the cost of the lease. A range of popular car adaptations are also available at no additional cost.
- When leasing a scooter or powered wheelchair, insurance, breakdown assistance, servicing, maintenance and repairs and tyre and battery replacement are all included in the cost of the lease. Pricing is standard nationwide.
- A wide range of ‘green’ vehicles with emissions of 100g of CO2 per km or less are available through the Scheme.
- Motability is a Registered Charity in England and Wales (number 299745) and a Registered Charity in Scotland (number SC050642) and is authorised and regulated by the Financial Conduct Authority (reference number 736309). Motability provides a range of grants to individuals and organisations, including Scheme customers, who would otherwise be unable to afford the mobility solution they need. Motability Operations Ltd is an independent company that operates the Motability Scheme under contract to Motability (the charity). Any profits are non-distributable and are reinvested or donated for the benefit of disabled people. Motability Operations Ltd is authorised and regulated by the Financial Conduct Authority under reference number 735390.