A Lanarkshire car dealer that has an excellent track record for winning awards is celebrating again after being named as Scotland’s best franchised garage in the 2013 Motor Codes ‘Garage of the Year’ competition.
The feat achieved by SEAT dealership, W Livingstone Ltd, means that it is now one of the 20 most trusted garages in the UK.
The family-run business, which trades in New Edinburgh Road, Uddingston, was runner-up in the same regional Scotland category last year and, in 2011, was Scottish winner, when the Motor Codes competition was called Golden Garages.
Managing Director Robin Livingstone, the third generation of his family to run W Livingstone Ltd, enthused: “This is fantastic news, especially as it’s the second time we’ve been named Scottish winner. If we had won last year, instead of being runner-up, we could be celebrating very pleasing hat trick.”
The news has been warmly welcomed by staff at W Livingstone Ltd, which has been a SEAT dealership since 1991, and which also notched up 50 years of trading in 2011.
Earlier this year W Livingstone Ltd was experiencing the winning feeling again when their foreman technician, Alan McLellan won Master Technician of the Year at SEAT UK’s Top Service People competition after excelling in a customer satisfaction incentive.
The Motor Codes ‘top 20’ regional Garage of the Year winners is made up of 10 franchised main dealers and 10 independent garages.
Around 11,500 garage customers from across the UK voted in this year’s Motor Codes competition to endorse the first-class customer experiences they have enjoyed at one of 7,250 garages within the network.
Chris Mason, Managing Director of Motor Codes, said: “This is about putting trustworthy garages in the shop window, giving their customers a way to show their appreciation and, importantly, ensuring that people don’t have to feel anxious about choosing a garage.
“Interestingly, our final vote total, gathered over six weeks, was more than the number of complaints relating to car service and repair recorded by Citizens Advice for the whole of last year. This sends a clear signal to the public that the government-approved network of garages – which W Livingstone Ltd is part of – is the place to turn for a stress-free garage experience.”
Motor Codes was set up by the motor industry to act as the self-regulatory body for the automotive sector and is a wholly-owned subsidiary of the Society of Motor Manufacturers and Traders (SMMT). It operates three codes of practice – the new car code, the service and repair code and the vehicle warranty products code.
The regional winners had their votes and customer feedback analysed by a panel of motoring experts chaired by Chris Mason and including TV presenter Vicki Butler-Henderson, Auto Express editor-in-chief Steve Fowler and lead Trading Standards motoring officer Tim Milsom.
The overall champions – the franchised main dealer and independent Garage of the Year- will be announced on April 10.