More Customer Comments
“I feel the service been provided at Uddingston is excellent and this also applies to the receptionist on arrival, keeping me up to speed with what was happening with my car and also been offered a refreshment.”
Mrs C Black
“Used garage for number of years and can not fault any work done. Staff always helpful & friendly and level of service far exceeds another major garage that I previously dealt with and had probelms with.”
Mr D Thomson
“Have dealt with this garage for many years and the service has been consistently excellent. From reception staff, to mechanics, to management, everyone is pleasant, helpful and knowledgeable. Nothing is ever too much trouble and all questions are answered and explained willingly. I am always kept up-to-date with what is happening with the car while it is in the garage and nothing is ever done without my consent. The excellent level of service is very much appreciated. Thank you.”
Dr I McDonald
“Car booked for service – offered loan car – we refused and were run to local Bus Stop at our request. Phone call when service completed. Excellent service and so many smiley faces. Would definately go back – really nice people”
Mr C Johnston
“Have been a long standing customer of this particular garage for many years. Would not be returning if the level of service was not excellent.”
Mr M Stewart
David (Brown)
“Just to say thank you so much for your help in my start to Motability motoring, it was made so easy by you and I really appreciate it. My car is an absolute dream to drive – I love it!”
Thank you again.
Mrs D Bulloch
Dear Mr Livingstone
“Thank you for your letter of 16/09. I am delighted with my car! I am also delighted with the customer service I have received from Campbel Stark. It is so rare now to get that level of courtesy and professionalism, it is a breath of fresh air! I found that he made the whole experience stress free and an enjoyable event. You have a convert to Livingstone’s.”
Regards
Mrs C Robinson
“I’ve been a customer for many years and have never had any cause for complaint. Highly recommended”
Mrs M McCormack
“As you know, we have been loyal, happy and satisfied customers for almost ten years now and I have loved both my Seat Arosa automatic cars.
In all the the years I’ve been with you, I have loved the service all your staff have given us, and I wish to commend particularly the wonderful Sandy Cochran for whom nothing is ever too much trouble. Sandy is without doubt one of your company’s finest assets. I am sure that you appreciate his sterling qualities as much as we have. Please convey to him, and to all the team, our warm and grateful thanks for almost ten years of first-class service.
Wishing you all continued success and good health.”
All good wishes,
Mr A Duncanson
Hi Jan
“You are a legend. As usual customer service is of the highest quality from W Livingstone and the response is always exactly what I was after and replied in a very prompt manner. Always happy when I deal with W Livingstone”
Mr A McCrory
“I have used this garage for 9 years and am more than happy with the level of service provided and the friendliness and professionalism of the staff. It is evident that the business see this as an important matter to them.”
Mr N Chisholm
“Very satisfied with all aspects of service provided.”
Mrs K Keenan
“A note to thank Campbell for all his help with the purchase of my new SEAT. Cars are a minefield for me (been spoiled with company cars) so his help and advice much appreciated. All paperwork completed and car delivered on time.”
Many thanks
Ms C Miller
Dear Sirs
Positive Customer Experience
On Friday 03 June 2011, my wife and I took possession of our SEAT Leon FR vehicle, having visited your showroom together on Sunday 29 May to see what was available and subsequently on Monday 30 May when I returned for a test drive.
When we visited on Sunday, we did not specifically plan to buy a SEAT; in fact, we were still undecided and in the early stages of looking at various makes and models ahead of needing to purchase a car due to my imminent retirement from work and the return of my company car.
However, I was immediately impressed by the cars on view, especially the Leon, and by the general appearance of the showroom; the cars look well and are well equipped, and your showroom looks like a place where people care about presentation and service. This impression was well backed up by the service provided by your representative, Mr Campbell Stark, who answered our questions and offered for our consideration the car which we eventually bought.
He allowed us space and time to make ourselves comfortable with the car whilst describing its merits both in its own terms and in terms of my situation. My test drive with him was unrestricted in route and time although, to be fair, the car performed so well that it didn’t take me long to decide on the purchase.
The car was available at the agreed time and very well presented. All I had to do was pay for it! Having had the car for a few days now and figured out all the knobs and twiddly bits, I am even more impressed with it than when I left the showroom; I’m looking forward to many happy miles in it.
Please convey my thanks to Mr. Stark for his input and support. I was brought up to believe that you cannot really sell capital equipment to people but you can help them to buy it.
Campbell certainly achieved that, which made for a positive buying experience.
Yours sincerely
Duncan Kane
“Excellent service and all explanations given.”
Mr J Higgins
“Whilst booking my car in for it’s MOT, I was on an extremely tight schedule. I explained this to the customer services dept, and they were very helpful as they reorganised their bookings in order to fit me in, this was much appreciated. They were also very prompt in informing me that the work was complete. All in all my dealings with W Livingstone Ltd was hassle free, and the work was carried out to a good standard. They were also very clear and up front with the work that was required. I would therefore recommend this garage to any of my friends and family, and I look forward to dealing with them in the future.”
Mr J McLeod
“I bought car from your garage at the end of last month. I would just like to say I was given first class service from your salesman – his name was Campbell Stark. He was courteous and polite, not in the least pushy. He helped me choose the perfect car for me. I am really enjoying my Seat. Thank you again.”
Ms M Springett
“As always top class service, buying a new or used car or having the vehicle serviced it it always a pleasure to use this very pleasent and warming dealership.”
Mr P Marshall
“I have recently purchased a new car from Livingstones in Uddingston. The car has been excellent and I feel I should express my satisfaction with the whole process of trading in my old car and acquiring a new one. In particular, I would like, to comment on your salesman, Mr Campbell Stark, who was courteous and very informative and helpful in the process of choosingwhich vehicle was most suitable for me. In conclusion, I feel I must say that your staff are a great credit to your company”
Mrs A Reilly
“Have used this franchise garage for 4 years (since purchasing my Seat Leon) for all my routine servicing. They have always been polite, courteous and have clearly explained work to be carried out or when completed. I have not experienced any problems and would have no hesitation in recommending them.”
Mr C Share
Dear David (Brown)
“We’re gettng to know this amazing car and to appreciate we made the right choice! Like our other SEAT, I’m sure, we’ll have both a lot of fun and a sense of pride.
Thank you so much for looking after us during the last few months – in this crazy automated world you can’t beat the human touch. You’re a star.”
Regards and many thanks
Shiela & Geoff Vaughan
“Have always received first class service from this dealership. Staff are always helpful and very friendly and I cannot fault them in any way.”
Mr W Stevenson
“Always very happy with service received. Reception staff and Manager always very helpful and willing to offer advice”
Dr I McDonald
“I……. have a high regard for this dealer, based on the past 10 years during which they have supplied me with and serviced 3 SEAT vehicles”
Mr H Small
“They could not do any more as in my opinion they do not need to improve their service – it was excellent”
Mrs W Reynolds
“Great dealer, good customer service, very satisfied”
Mr B McDonald
“Have used this franchise garage for 4 years (since purchasing my Seat Leon) for all my routine servicing. They have always been polite, courteous and have clearly explained work to be carried out or when completed. I have not experienced any problems and would have no hesitation in recommending them.”
Mr Cameron Share
“I found the salesperson extremely helpful and gave me all the space and time I required to make the big decision I had to make”
Mrs S Martin
“An excellent family run garage where customer service is a priority”
Mr K Love
“When I bought my Seat I was treated very well from the first time I set foot in the showroom till this day and I would have no hassle in recommending W Livingstone to friends and family. The customer service is of a much higher standard than other companies that I have dealt with, and a special thanks go to David Brown who went out his way to make the purchase of my car as stress free and easy for me as possible! He has also helped us find a suitable car for my fiancee… Can’t fault you at all Robin! Great company and Great staff throughout the company.
The service I recieved is top class and is the exact reason why I will always return to W Livingstone for any future work/purchase of cars.”
Mr A McCrory
“Just to let you know that we are as pleased as ever with the way we (the car and myself) have been treated with our latest service. Because of road and traffic conditions on the day I was about 15 minutes late for the appointment. But I was still welcomed and servicing started, given the usual cup of free tea and given a daily paper to read, I was even given a lift into Uddingston to have lunch.
I was given a run down over any future problems that would have to be looked at when I next take the car in for its next service. Can I say that I am always given a full account of why something should be done. I’m never pushed into agreeing or having it done without permission.
People ask me why I undertake a 50 plus mile journey for an ordinary service. Simple – I get a warm welcome, an efficient service, and an assurance of a reliably running car. So to all at Livingstone’s a warm thankyou!”
Mr S Smith
“Thank you for your service and being treated so well in getting my Mums motability car”
Lorraine Gallagher & Ellen Smellie
“They are very good – and clearly know SEAT cars very well. Got to the bottom of a problem very quickly and carried out the correct repair.”
“I took my SEAT Leon Cupra R (my second one and my 3rd SEAT) to a local garage more known for their tyre fitting than mechanical work for it’s MOT.
They advised me of the bushings needing to be replaced but then seemed to be getting really poor advice from their parts supplier and were wanting to replace all sorts of parts that were not needed. This was making the cost for the repair very high indeed. I was uncomfortable – it was not that they were not trying to help me, just that I did not think they knew the car well enough to go about the repair in the right way.
I phoned your service dept and spoke to Sandy – he knew right away what could and should be done – replace the bushings and put it back together.
So despite the high labour to parts ratio for this particular job, the repair was actually £200 less than I was asked to pay by the other garage, so I have real experience of your high level of knowledge of my car delivering a high quality of service – and value.
I have a timing belt due for replacement soon and will be back in touch with your team about this.”
Mr G Hannah
“W. Livingstone Ltd is an extremely well run business which while offering first class maintenance of my car also make me feel as if I am part of a family, not just any old customer”
Mr A Jackson
“super garage…friendly people…wouldn’t go anywhere else”
Mrs Kerr
John
Thank you so much for the excellent service we received when buying our new car. It was a pleasure dealing with you and the garage. We love Calvin! (our wee car)
Thanks a mill.
Sarah Jane & Michelle
“W Livingstone is a family run friendly business where they do everything to ensure that you leave satisfied. I have used the garge for the last two services and have recommended to friends.”
Mr D Wilson
“Excellent service from friendly and helpful staff.”
Mr T Herd
“The price quoted for the repair was more than what I actually paid as the job took less time than expected and the labour bill was reduced accordingly. I’m not convinced this would be the case with large monopoly garages.”
Miss K MacKinnon
“First Class garage, I’ve never had any complaints or problems with W Livingstone and my family have been using them for over 10 years.”
Mr B Lees
“Really can’t fault my garage for anything, everytime I’ve used them, the works done in the given time, also the paperwork is simple to understand but they also explain it too.”
Mr D Green
“I have dealt with the garage when I had a company car and always found the level of customer service excellent. When it came to buy a car we used W Livingstone because of this excellent service.”
Mr J Blake
“A friendly, local garage which I have used for many years. I am kept informed, by phone, of progress, and the garage will accommodate clients even at short notice. Very much the personal touch. On returning the car, it is washed and valeted free of charge. Costs are not excessive.”
Mr R Goring
“This garage always provides a friendly, knowledgeable and efficient service. Having used them for a number of years I always recommend them to family, friends and colleagues.”
Mr Donald
“Livingstones make it so easy to drop off and collect the car when it’s suits me. I like the fact that the receptionists have knowledge of the work being done on the car.”
Miss J McDove
“I have taken my car(s) to W.Livingstone for several years and have always found them to be open and honest about work requiring to be carried out but also about advising what work can wait. A very friendly family run garage.”
Mr J S Carruthers
“Great staff who are very friendly great service. Wouldn’t go anywhere else”
Mrs D Kerr
“Excellent service, as ever”
Mr S Park
“First class garage”
Mrs L Jardine
“A friendly garage, recommended by a work colleague who said they were the most thorough garage he had been to. They did an excellent job and fixed my problem with my accelerator pedal under warranty. Will definitely go back to the garage again.”
Mr S Drummond
“Very happy with the service received, which went above and beyond the service I have received from other car dealerships. Staff were very customer focussed. I was offered a courtesy car on booking the car for the service and staff ensured that manufacturers recommended servicing was done on the vehicle, after checking with myself first. Staff were friendly and approachable.
When I was unable drop off the hire car and pick up my own car (due to delays caused by traffic) before the servicing department were due to finish, service staff ensured that sales staff still present were able to assist on my late arrival. As some one who always feels let down by companies customer services I was glad to see that there is still a company that pride themselves in providing not just a good service but the best service that they can and strive to assist the customer, where possible.
A short time after the service, the weather in Scotland turned to heavy snow and as I travel along the M8 from Airdrie to Linwood, am glad that I took the car to this garage, as I do not believe that other garages would have performed the work to the same standard and I would not have felt as confident in the vehicle as I did and still do.”
Mr S Fulton
“I would just like to say that the service I have received from your garage this year has been exemplary and would highly recommend your garage to others. I would especially like to praise the service manager Sandy who managed to get me 100% goodwill from SEAT when my car required repair when out of warranty.”
Mr L Smith
“My wife and I have been using this garage for several years and have the highest regard for the quality of their work and the staff involved”
Mr R Abercrombie
“I am a relatively new customer and on visiting W Livingstone in 2009, I purchased a new SEAT Ibiza Sport Coupe. This was the first service visit. Extremely impressed with the sales and mechanical side of the business, first class!”
Ms M Sutor
“Found that all aspects of the service that W.Livingstone gave me to be very satisfactory and will definitely be returning to this dealership for any other services / maintenance for my vehicle”
Mr Frame
“this is the 7th car I have bought from this garage and that says it all”
Mr A Anderson
“…in all my dealings with your staff I always found you to be courteous and extremely efficient and gave you top marks in a SEAT telephone customer satisfaction survey.”
Mr J McCall
“I have always used this garage for servicing of my SEAT. Always the service has been either very good or excellent. Fully recommended. Thank you.”
Mr Paul Smy
“Have dealt with W. Livingstone Ltd., since I bought my car new from them. Have been very pleased with their work, so much so that I return every year to get my car serviced and MOTd even though I live in Edinburgh. They have not let me down.”
Mr David Clark
“Very friendly, approachable, knowledgeable, attentive staff. First visit to W Livingstone as purchased car from another manufacturers dealership but was concerned with original dealerships ability to perform proper service. W Livingstone did everything that I would expect from a dealership and more, more than what I have come to expect from other manfacturers dealerships that I have ever visited.”
Mr S Fulton
“Just a note to say that Robert and I were delighted to purchase yet another two cars from W Livingstone Ltd. It is always a pleasure and we receive the usual excellent attention from David and other members of your staff.”
“W Livingstone Ltd can pride themselves in the excellent care they provide during the selling of their cars and in their servicing/after-care. We look forward to many happy motoring miles.”
With kind regards
Elaine and Robert Hosie
Hi,
I just wanted to send some feedback on my experience with buying a car with W Livingstone. I can’t fault the service in anyway. Very pleased with how I was treated and I really felt like I was a customer and not just another number through the door to buy a car. David Brown was the sales person I dealt with and his professionalism and manner was faultless and he strived to always keep me updated with the progress of my purchase from initial interest stage right through to delivery of the car. I particularly appreciated the phone call a day after taking delivery of my car to make sure everything was OK and to remind me of the after care details should I need anything else.
I would certainly recommend W Livingstone to any of my friends and family and certainly will be returning there for any future cars myself.
Thanks again
Andrew McCrory
“I wanted to take the opportunity to write to you with some feed back regarding how the staff at Livingstone’s dealt with my service. I was extremely impressed with all the staff that I spoke to, they were very helpful and pleasant. They actually made the whole thing a very pleasant experience, so much so that I would bring my car back to you foe it’s next service.
With so much bad customer service around it was a refreshing change to experience some excellent customer service.”
Geraldine Shanahan
“Dear All
(and particularly Alan, cheerful helper extraordinaire!)
Another thank you for service with a smile, above and beyond the call of duty, fixing my faulty rear brake light at the end of a long day. I have never known a company like yours (M&S could learn from you!)
Wishing you all good health and prosperity. Thank you again.”
Anne Duncanson
“My wife and I are the proud owners of a SEAT Ibiza and SEAT Alhambra which were purchased in the last 12 months from yourselves. We would like to take this opportunity to thank you for the excellent service which has been provided before, during and after the purchase of our cars. The staff are a credit and extremely polite at all times. We have used the Service Department who have also been excellent. A special mention to the staff on reception who have been extremely helpful at all times. I would also like to thank Sandy Cochran who also has been very helpful and approachable on any motoring matters. We continue to enjoy driving our cars and have no hesitation in recommending your firm to family and friends.”
Gerry and Frances Blair
“I thought I would write to you to express our gratitude to you and your colleagues, for your help in the purchase of our replacement Alhambra. As promised it arrived on the appointed day, clean and tidy and exactly as described. We are delighted with the vehicle.
I am by nature slightly wary of the internet and so was a little anxious of such an expensive purchase without having personally seen what I was buying. The whole process however was made a lot easier by talking to you and your experienced sales team. I would have no hesitation in recommending you to friends and would seriously consider a further purchase with yourselves when the time comes to trading on. Thanks once again.”
Dr R Campbell
“I purchased a new Leon from your Dealership yesterday having been pointed in your direction by a work colleague whose parents purchased a vehicle there a couple of years ago, and wish to take this opportunity to commend your staff for the excellence of my whole purchasing experience. It is clear that Livingstone have a different approach from many car dealers in as much as you have maintained the ‘family feel’ to your business.
From first visit to the showroom all the way through to delivery of the vehicle, your staff were a credit to you. Since David Brown was the sales executive whom I first spoke to, he dealt with my purchase and I found his courteous manner, knowledge of the vehicle and attention to detail to be excellent. This even extended to a follow up courtesy call earlier today to ensure that everything was as expected post-delivery, a very thoughtful touch.
In days when many showrooms have staff who barely know their product, and only want to ‘push the sale’ my experience with Livingstone was particularly refreshing. Needless to say I have already mentioned the experience to a number of people, and will continue to do so as the car is admired in its early life. Please pass on my thanks to your staff, and particularly to David.”
Mr G Laughlin
“I purchased a SEAT Alhambra Stylance from your sales team on 16th August.
I feel compelled to express how courteous and professional your sales team were. I dealt with John during the purchase and was impressed with his product knowledge and customer care, he was very genuine and ensured all my demands were met with regards to taxing the vehicle and changing the plates to my retained registration.
I have purchased many vehicles in the past from various garages, private sales and auctions and the experience on this occasion left me feeling confident that I received value for money and a guarantee that any problems would be dealt with regards warranty issues.
I did not feel pressured into the sale but was advised of all options. John is a credit to your Company.
Thanks very much and I look forward to doing business with you again.”
Mr T Brown
“Could you please pass on our many thanks to a couple of your staff.
Our SEAT Altea just stopped completely in the M73 last night around 5pm and as we were calling SEAT assistance – two of your staff who had noticed us on the other side of the carriage way made a detour and came round to help us. I think the girl was Louise and the mechanic Scott. Could you please pass on our thanks and either give them an extra long lunch break or let them away early today!
The car is in the garage today being repaired.
Again many thanks as we may well have still been waiting on assistance.”
Ms E Leitch
“Please convey my thanks to your staff for their help and assistance in the way that they treat their customers. In particular your service staff, who have been very helpful of late with a service, then MOT and a very late warranty claim.
I worked for many years in the Motor Trade with a PLC, and I know how things can get done – but this is not the case with Livingstone’s. Also, I am aware that it is not particularly common to say thanks, but please say thanks on my behalf.”
Mr D Biggart
Robin,
Delivery of Seat Exeo ST Sport
Good Morning, I hope this finds you well.
It would be totally remiss of me not to formally record my huge gratitude to you in the service provided to my family. As you know , I was let down by others and strung along with all manner of lame excuses. From initial point of contact through to conclusion, the words can’t be written that could possibly do justice to the very efficient, polite and thoroughly professional manner in which you positively & effectively managed proceedings.
Having taken delivery yesterday, I took advantage of the lovely winter’s day and went on an ‘extended’ drive. I was impressed before, but my experience only amplified the quality of the product. My wife Helen echos the same sentiment, and is delighted with her new car.
Many thanks to David for the obvious ease with which he accommodated me and my family on the day of the test drive. Nothing was too much bother for him. I was met by Norman, who on introducing himself, saw that I was attended to in what I could only describe as the ‘Livingstone Way’. Similar gratitude is also extended to John for the impressive way the formalities were completed without fuss.The handover was as comprehensive and precise as could possibly be expected, and I left comfortable in where everything was to be found.
It appears you leave nothing to chance and rely instead, on the dependability & reliability of well appointed, enthusiastic and committed staff.
My previous car purchases have only ever been through ‘main dealers’. Clearly and without any doubt, there are more than a few of your industry colleagues who would do well to examine & learn from the values you so clearly evidence in a family run business. My whole experience of W Livingstone Ltd has been hugely impressive and one I wouldn’t hesitate in recommending to my own family and friends. Please do post this on any forum in respect of quality of service & product.
Many Thanks & Kindest Regards.
Richie
Here’s more of what some of our customers have said about us…