Customer Comments

Hi,

I just wanted to send some feedback on my experience with buying a car with W Livingstone. I can’t fault the service in anyway. Very pleased with how I was treated and I really felt like I was a customer and not just another number through the door to buy a car. David Brown was the sales person I dealt with and his professionalism and manner was faultless and he strived to always keep me updated with the progress of my purchase from initial interest stage right through to delivery of the car. I particularly appreciated the phone call a day after taking delivery of my car to make sure everything was OK and to remind me of the after care details should I need anything else.

I would certainly recommend W Livingstone to any of my friends and family and certainly will be returning there for any future cars myself.

Thanks again

Andrew McCrory

“I wanted to take the opportunity to write to you with some feed back regarding how the staff at Livingstone’s dealt with my service. I was extremely impressed with all the staff that I spoke to, they were very helpful and pleasant. They actually made the whole thing a very pleasant experience, so much so that I would bring my car back to you foe it’s next service.

With so much bad customer service around it was a refreshing change to experience some excellent customer service.”

Geraldine Shanahan

“Dear All
(and particularly Alan, cheerful helper extraordinaire!)

Another thank you for service with a smile, above and beyond the call of duty, fixing my faulty rear brake light at the end of a long day. I have never known a company like yours (M&S could learn from you!)

Wishing you all good health and prosperity. Thank you again.”

Anne Duncanson

“My wife and I are the proud owners of a SEAT Ibiza and SEAT Alhambra which were purchased in the last 12 months from yourselves. We would like to take this opportunity to thank you for the excellent service which has been provided before, during and after the purchase of our cars. The staff are a credit and extremely polite at all times. We have used the Service Department who have also been excellent. A special mention to the staff on reception who have been extremely helpful at all times. I would also like to thank Sandy Cochran who also has been very helpful and approachable on any motoring matters. We continue to enjoy driving our cars and have no hesitation in recommending your firm to family and friends.”

Gerry and Frances Blair

“I thought I would write to you to express our gratitude to you and your colleagues, for your help in the purchase of our replacement Alhambra. As promised it arrived on the appointed day, clean and tidy and exactly as described. We are delighted with the vehicle.

I am by nature slightly wary of the internet and so was a little anxious of such an expensive purchase without having personally seen what I was buying. The whole process however was made a lot easier by talking to you and your experienced sales team. I would have no hesitation in recommending you to friends and would seriously consider a further purchase with yourselves when the time comes to trading on. Thanks once again.”

Dr R Campbell

“I purchased a new Leon from your Dealership yesterday having been pointed in your direction by a work colleague whose parents purchased a vehicle there a couple of years ago, and wish to take this opportunity to commend your staff for the excellence of my whole purchasing experience. It is clear that Livingstone have a different approach from many car dealers in as much as you have maintained the ‘family feel’ to your business.

From first visit to the showroom all the way through to delivery of the vehicle, your staff were a credit to you. Since David Brown was the sales executive whom I first spoke to, he dealt with my purchase and I found his courteous manner, knowledge of the vehicle and attention to detail to be excellent. This even extended to a follow up courtesy call earlier today to ensure that everything was as expected post-delivery, a very thoughtful touch.

In days when many showrooms have staff who barely know their product, and only want to ‘push the sale’ my experience with Livingstone was particularly refreshing. Needless to say I have already mentioned the experience to a number of people, and will continue to do so as the car is admired in its early life. Please pass on my thanks to your staff, and particularly to David.”

Mr G Laughlin

“I purchased a SEAT Alhambra Stylance from your sales team on 16th August.

I feel compelled to express how courteous and professional your sales team were. I dealt with John during the purchase and was impressed with his product knowledge and customer care, he was very genuine and ensured all my demands were met with regards to taxing the vehicle and changing the plates to my retained registration.

I have purchased many vehicles in the past from various garages, private sales and auctions and the experience on this occasion left me feeling confident that I received value for money and a guarantee that any problems would be dealt with regards warranty issues.

I did not feel pressured into the sale but was advised of all options. John is a credit to your Company.

Thanks very much and I look forward to doing business with you again.”

Mr T Brown

“Could you please pass on our many thanks to a couple of your staff.

Our SEAT Altea just stopped completely in the M73 last night around 5pm and as we were calling SEAT assistance – two of your staff who had noticed us on the other side of the carriage way made a detour and came round to help us. I think the girl was Louise and the mechanic Scott. Could you please pass on our thanks and either give them an extra long lunch break or let them away early today!

The car is in the garage today being repaired.

Again many thanks as we may well have still been waiting on assistance.”

Ms E Leitch

“Please convey my thanks to your staff for their help and assistance in the way that they treat their customers. In particular your service staff, who have been very helpful of late with a service, then MOT and a very late warranty claim.

I worked for many years in the Motor Trade with a PLC, and I know how things can get done – but this is not the case with Livingstone’s. Also, I am aware that it is not particularly common to say thanks, but please say thanks on my behalf.”

Mr D Biggart

Robin,

Delivery of Seat Exeo ST Sport

Good Morning, I hope this finds you well.

It would be totally remiss of me not to formally record my huge gratitude to you in the service provided to my family. As you know , I was let down by others and strung along with all manner of lame excuses. From initial point of contact through to conclusion, the words can’t be written that could possibly do justice to the very efficient, polite and thoroughly professional manner in which you positively & effectively managed proceedings.

Having taken delivery yesterday, I took advantage of the lovely winter’s day and went on an ‘extended’ drive. I was impressed before, but my experience only amplified the quality of the product. My wife Helen echos the same sentiment, and is delighted with her new car.

Many thanks to David for the obvious ease with which he accomodated me and my family on the day of the test drive. Nothing was too much bother for him. I was met by Norman, who on introducing himself, saw that I was attended to in what I could only describe as the ‘Livingston Way’. Similar gratitude is also extended to John for the impressive way the formalities were completed without fuss.The handover was as comprehensive and precise as could possibly be expected, and I left comfortable in where everthing was to be found.

It appears you leave nothing to chance and rely instead, on the dependability & realiability of well appointed, enthusiastic and committed staff .

My previous car purchases have only ever been through ‘main dealers’. Clearly and without any doubt, there are more than a few of your industry colleagues who would do well to examine & learn from the values you so clearly evidence in a family run business. My whole experience of W Livingstone Ltd has been hugely impressive and one I wouldn’t hesitate in recommending to my own family and friends. Please do post this on any forum in respect of quality of service & product.

Many Thanks & Kindest Regards.

Richie